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How many employees in your company: 1 to 2020 to 4040 to 6060 to 8080 to 100100 or more
How likely are you to recommend our services to another company?: 109876543210
Please rate your overall satisfaction with, Live Consulting: 109876543210
I feel as though, Live Consulting values me as a client: 109876543210
Compared to our competitors, is our service quality better, worse, or about the same?: A great deal betterSomewhat betterAbout the sameSomewhat worseA great deal worseUnknown
How satisfied are you with the sales quotes you have received?: Extremely satisfiedSatisfiedSomewhat satisfiedNeutralSomewhat dissatisfiedDissatisfiedExtremely dissatisfied
How would you rate the speed at which you received a sales quote? Very fastFastSomewhat fastNeutralSomewhat slowSlowVery slow
How important is price to you when choosing this type of company? ExtremelyVeryModeratelySlightlyNot at all
How satisfied have you been with the overall sales process? Extremely dissatisfiedDissatisfiedSomewhat dissatisfiedNeutralSomewhat satisfiedSatisfiedExtremely satisfied
How professional do you feel our company is? ExtremelyModeratelyNot at all
Live Consulting understands the service needs of my organization Strongly agreeAgreeNeither agree nor disagreeDisagreeStrongly disagree
Overall, how satisfied are you with the amount of contact between your organization and Live Consulting's customer service/management? Extremely satisfiedSatisfiedSomewhat satisfiedNeutralSomewhat dissatisfiedDissatisfiedExtremely dissatisfied
Overall, how responsive have we been to your questions or concerns about our services? Extremely responsiveSomewhat responsiveModerately responsiveSlightly responsiveNot at all responsive
If you could give your engineer/technician a nickname, what would it be?
How eager to help were the engineers/technicians at our company? ExtremelyVeryModeratelySlightlyNot at all
How clearly do our engineers and technicians communicate with you? ExtremelyVeryModeratelySlightlyNot at all
How helpful are our engineers and technicians? ExtremelyVeryModeratelySlightlyNot at all
Was your experience with our engineers/technicians with our company better than you expected? A great deal betterSomewhat betterAbout what was expectedSomewhat worseA great deal worse
About how long would you say it takes you to get a problem solved? Immediate resolutionLess than a dayBetween 2 and 3 daysBetween 3 and 5 daysMore than a weekThe problem is still not resolved
About how many times did you have to contact our engineers/technicians before the problem was corrected? OnceTwiceThree timesMore than three times
Generally, are you satisfied with the engineers/technicians at our company? Extremely satisfiedSatisfiedSomewhat satisfiedNeutralSomewhat dissatisfiedDissatisfiedVery dissatisfied
Based on your experience with, Live Consulting, how likely are you to re-new your contract? Definitely willProbably willMight or might notProbably will notDefinitely will notDon't have one
If you feel at all dissatisfied with our services, please let us know.
What changes would you suggest to improve the way our company does business with you?
What changes would you suggest to improve our sales process?
What do you like most about the way our company does business?
If you would like to share any additional comments or experiences about, Live Consulting, please let us know.
Lastly, if you could think of a mascot for, Live Consulting, what would it be?